Customer Testimonials
I come from spending years in the Car business and have done business with dozens of Auto Dealerships nationwide. My experience with Bob Moore Cadillac was far superior to any other dealership experience. Purchased a preowned vehicle from them late on a Saturday evening. Tony Glover was the most patient, knowledgable, and helpful salesperson Ive ever run across. Mak was our Finance Manager, and he took the time to explain our options without pressuring us into anything we didn't want. Can't say enough about the team at Bob Moore Cadillac.
I'll be referring anyone in the market ... Read More DealerRater - Jun 21, 2025
If I could rate it a zero I absolutely would! Purchased two Cadillacs in the past from Bob Moore. Manger could care less about customer service (and as he stated Oklahoma) and one lie after the other. Anthony has so many personal issues that couldn’t care less about customer service. Ended up being told the exact car I was looking for was available at their Norman location only to show up for scheduled appointment to be told sold the night before to dealership I had been working with. Do not do business with Bob Moore dealerships. They could care ... Read More DealerRater - Jan 17, 2025
I bought a 2021 Lexus UX200 from them, and after THREE days multiple warning lights/signals kept going off. I took pictures and a video of them and sent them to the guy who sold me the car. He told me to take it to the Tulsa Lexus dealership to have them look at it for diagnostics. When I took it to Lexus of Tulsa, I was told the car had been involved in a front-end collision so the warranty does NOT apply. I texted the used car manager at Bob Moore and he stated they usually do not pay for ... Read More DealerRater - Sep 11, 2024
Be careful with trade and resale values! They offered me 30% less than the dealer directly across the street for my very low miles (<3000) rare configuration, basically new Cadillac Escalade ESV in this low/no inventory environment. Then they were rude about it when I called them on it! Confirm your values before you go!
I went in to buy a used Subaru from Bob Moore Cadillac. I know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicle I let the salesman, and manager, know I wanted a print out of the cars used car inspection showing what repairs were recommended when they inspected it. I repeatedly mentioned I was worried about head gasket failure because it is a common failure of these engines. I was informed that they would put a copy in the car for me. ... Read More DealerRater - Jul 10, 2021
Worst experience ever . Went to purchase a vehicle and asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did not receive a call on Monday and texted the salesman Carson and he told me the used car market was fast moving and they had sold the vehicle. I believe the managers name was Adrean Second time I’ve had a bad experience with them . Never going back . Shop elsewhere Nothing worst than people lying to you
Had a great car buying experience with my buddy Carson! I’d definitely suggest them you.. Pressure free sales is what I like and this was definitely a great experience
Jonette was the key to making the sale. She is very professional and really gets to know her customers and their needs, wants and concerns. I cannot say enough good things about her. She knows how to close the deal. I shopped at BMW, GMC, Ford, VW etc. Jonette was the only sales person that asked good questions, let me take my time and understand what I really wanted, a phenomenal vehicle for my wife. No one else even asked. Basically take it or leave it. Thank you Jonette!
For the past 10 years, Bob Moore’s Service department has consistently performed and delivered at a high level for maintenance of my car. Thanks
Always great service with BobMoore. Fast efficient and friendly. Clean environment. Diron always goes above for his customers and greats you with a smile. I will only use for service on my car .
I tried to purchase a Cadillac Escalade. The salesman was helpful and nice. However, the management was not helpful. They were deceitful and was not hard to determine pricing was entirely over the average market. They lied about the price of a vehicle from another dealership and tried to sell it for more than the other dealership website price. I ended up purchasing from Stillwater and recommend everyone looking a Cadillac to go to Wilson in Stillwater
I live an hour and a half from the dealership. I requested sales associate, Macy, do a walk around the used vehicle for dents, dings or scratches. She texted me a walk around video and stated twice the vehicle was in pristine condition. When I arrived at the dealership the first thing I saw was a dent in the hood. I wasted over 3 hours of driving because she wasn't honest. Macy had the nerve to text me after I left the dealership to say "Surely, that is not going to stop you from buying a used car." ... Read More DealerRater - Feb 22, 2020
We purchased a New Cadillac here in 2016, and have had nothing but problems since. The service department is Horrible. We took the car in within a year of buying it cause the head unit went bad, and were told they weren't surprised, as this was a Very common problem with our car. We took it another time due to a recall, and while it was in service, we asked them to go ahead and change the oil, since it was due a Week later, and they "forgot to change it" and had us pick up the car. ... Read More DealerRater - Dec 30, 2019
I had already submitted a good review when we first bought a used car. I should have waited because problems started showing up within a couple of days. Took car in for evaluation at Brotherhood Garage, and 8 issues were found. Called the salesperson at Bob Moore in Edmond and was told sale of car was "as is". Had been told at the time of sale that the car had undergone a complete inspection and checked out fine. Untrue. We spent over $1500 repairing the two major problems. 6 more to go!!
After nagging them to death, the general sales manager ... Read More DealerRater - Oct 18, 2019
Bob Moore Cadillac contacted me about a trade-in they'd just received. It fit my list of wants with the exception of power liftgate and price. Jonnette Bauer is an outstanding salesperson. She partners with co- worker Adran Gibbs who was very knowledgeable and courteous. They would not come off the asking price, but did have a lower doc fee than most dealerships. Overall, a pleasant car buying experience.
Never got any feedback, no written estimate for repairs, no info on error codes and no return phone calls from Doug McKenna and had to have my vehicle towed to another service center.
Andy (sales mgr) and Ryan (service rep) were extremely helpful and courteous. They went above and beyond to make sure we were satisfied! Thank you!
Best buying experience in the Oklahoma City area. Very professional and friendly - would highly recommend them to all friends and family. Enjoying the Cadillac everyday - Thanks
If you are older and a female, be cautious shopping here. I would advise you not to come alone! I came in to see a 2012 Kia Sorento in January, 2017. They had brought up the vehicle from their Norman, OK store for me to test drive. I had waited for it several days. It had not been detailed and it was filthy inside. Also, it had a huge crack in the windshield. When I was waiting for the salesman to help me, a third salesman came up and was very rude to me. The first salesman drove up a used Chevy ... Read More DealerRater - Aug 20, 2017
This dealership is the best. I've traded with them several times and they take care of their customers. John , Mark and Diron are the best!!!!!!! I will never trade anywhere else . If you have a problem they will do their very best to make it right!!!!!'
Do not trust this dealership or its salesmen. I was purchasing a vehicle out of state. Initially I spoke with Thomas Maassen about putting a deposit on the car and flying in the next morning. I was told they dont take deposits but if I could show proof that I purchased a plane ticket they would hold the car until the next morning.
I immediately booked the ticket and sent thomas the screenshot as proof. 30 min later I got a text from thomas saying someone was going to wire money for the car and I was going to loose it ... Read More DealerRater - May 19, 2017
BUYER BEWARE!!!! This dealership is nothing short of shady!! They sold me a car for more than the advertised cost (advertised for $45,000) AFTER I told them I did not want the key fob replacement because of the cost. I had to fight with the finance man and his manager (TIM) until they told me they took it off. Come to find out they threw it in my loan on the contract under the CASH PRICE section! CASH PRICE WAS SUPPOSED TO BE THE $45,000!!!!! Not the $46,095 the put on my contract. They added in an additional $1095 FOR KEY REPLACEMENT I SAID ... Read More DealerRater - May 3, 2017
I went into this dealership expecting luxury. I traded in my low mileage 2011 Chevy Silverado for a low mileage (35,000) Cadillac SRX. I went in without my husband and worked as good a deal as I could. After 3 months and 3,000 miles later my car broke down on my way to work. I had it towed to the dealer. I pulled the carfax. Something was off. I'd been duped. They had sold me a car that had been in an extensive accident with multiple airbag deployment. My car was internally distributing fuel in my engine. We met with a manager trying ... Read More DealerRater - Nov 29, 2016
I called to buy a used corvette from them and was assured it had a clean car fax. I put a deposit down and flew from Dallas to Oklahoma City only to find out the car had a "branded" title and was a lemon law buy back. I was obviously uncomfortable with this so I said I wasn't going to buy it and he told me I would need to get a cab back to the airport. I would not recommend doing Buisness here without thoroughly investigating the car you are buying. And ASK to see the ... Read More DealerRater - May 17, 2016
Jeff Crane and Jonette did a great job of providing me with the exact car I wanted and at a good price. They did what they said they would and I appreciate that. I will definitely buy from them again.
all the employees at Bob Moore that we were exposed to was very friendly and helpful, but mr Thomas Maassen went the extra mile to help my wife and I to decide which vehicle that would work for us. we appreciate his patience, his friendly attitude and his knowledge of the vehicles we were interested in. Mr Adran Gibbs was very knowledgeable of the paperwork required to complete the sale in a timely manor.
My recent purchase at Bob Moore Cadillac of Edmond was hassle free the sales staff listen to my wants and delivered. Financing was as smooth as silk Hani you are the real MVP. I would recommend to anyone talk to these guy before you make your next vehicle purchase. Thank You V/R John Watts
Great salesmen they were ultra professional and polite. No gimmicks or run arounds no bait and switch tactics like most dealers I have dealt with these guys know how to run a professional business. I'll never buy a car from anyone else.
I worked with Thomas Maassen for over a week on a used 2011 Acura MDX. I live 190 miles away from this dealership and spotted this vehicle on Autotrader. After calling the dealership and speaking with Thomas he assured me that this car was in mint condition. I gave him of a list of things I look at when buying a used car which gives me a clue as to how nice the vehicle really is. 5 minutes after talking with Thomas I had 30 more pictures sent to my phone for my review. Pictures can be deceiving but the car did look extremely ... Read More DealerRater - Jan 26, 2016
I went to Bob Moore late at night after looking on the Internet several times finally. I called Bob Moore and said I was looking for a PreOwned Car. The Lady them sent me some Emails of cars. I loved all of them. I later told her earlier that day that I would be there around 7:30. I actually got there around 8. The car I thought I wanted was nothing compare to the Black Mercedes Benz that I drove was I got inside I Knew this was the car. The sales lady Miss Jonette Bauer was awesome she took her time ... Read More DealerRater - Jan 9, 2016
My salesperson was awesome. Best experience at a car dealership I've had in a long time. I would highly recommend Bob Moore Cadillac to anyone wanting to purchase a new car.
I had a wonderful time and buying experience working with the entire sales staff. They met my wants and needs on a XTS. Thanks again for a great experience.
great experience, showed me all the extras, went beyond the normal to make sure I had a great experience, introduced me to the service department
I received a call from Bob Moore Cadillac employee saying he wanted to buy my leased car back. He would put me back in the same payment or less. I went that evening and looked at a few and at two other of Bob Moore lots. Since it was late, the salesman said he would talk to the finance people and get some cars lined up for me to come and drive and would call me at 10:30 the next morning. Didn't get a call. I called at 1:00. He then said he would meet me at 3:30. Got there and he ... Read More DealerRater - Dec 1, 2015
We had seen a 2015 escalade on the Internet at Bob Moore so we contacted them about this car. They told us upfront that the car had been returned because of a manufacturer defect but that the car had been sent back in and had been fixed so we got a babysitter for our two kids and drove 3.5hrs to see the car. We had it in our mind that we would be buying the car aslong as they would give us a good price on our trade in. Once arriving at bob Moore we met with Jake who seemed to ... Read More DealerRater - Nov 28, 2015
Sales staff was great and helpful. This was the best experience we have had buying a vehicle. The entire buying experience was completed without having to negotiate over the cost of the XTS.
The Best Experience I Have Had Buying A New Vehicle. The Salesman Met Me At The Door, Answered All My Questions. Took The Vehicle or A Ride, Bought The Vehicle. The Rest Is History.
Every one at the dealership was very professional., helpful, and kind. Each process of our purchase was done in a timely manner. Will our salesman and Reggie the serviceman and Derrick in finance were very professional. We could not have asked for a better experience, Kudos to Bob Moore Cadillac in Edmond OK. This is our second purchase from Bob Moore Cadillac and we expect more,
I had a great experience with Tim the finance manager. Natosha was my sales person she was ok, but she told me that the vehicle I was purchasing had a luxury package in it which later on I found out to not be true. After leaving messages and trying to reach her several times after that, I couldn't get an answer. The used car manager Zack is super rude and does not care about the customers. After you have signed on the dotted line, you are treated as a non factor. Beware!!!!!!!!
I bought from Bob Moore downtown, they were honest. NOT ANY MORE!!!! Stay away from Edmond dealership, where "BM" has a "hole" new meaning. My cadillac days are over.
My wife was involved in an accident in our 2012 SRX and we had it sent to Bob Moore Collision and went in the next day. They set us up in a rental even though the other party's Insurance hadn't recognized liability yet. They were helpful in getting answers from Liberty Mutual (the other party's Insurance Co.) when I couldn't. The kept us advised as to what was going on and couldn't have been more friendly. Michelle, Jessica, and Darrell couldn't have been more helpful THANK YOU ALL.
Adran Gibbs sold us our vehicle and ... Read More DealerRater - Oct 3, 2014
I recently had my DTS in for a few items that needed repaired as well as getting the windows tinted. After nearly three weeks I picked up my vehicle. After driving only a couple of miles I noticed the window tint lacked about a quarter of an inch reaching the bottom of the window and there were greasy finger prints on the pillars and the airbag light was on (wasn't on when I dropped the car off). After taking the car back, the service manager agreed the window tint was unacceptable and had to be redone and the pillars ... Read More DealerRater - Aug 27, 2014
The is my 2nd purchase from Bob Moore Cadillac (Edmond) and just like the 1st the experience it was well worth it! Adran is the best ! I worked with Adran for over 2 months finding the right car and getting the best deal possible. Adran was patience, accommodating and flexible. The follow-up has been outstanding and sincere. Hani the financing specialist I worked with he also was a pleasure to deal with. Financing is often stressful but that was not the case with Hani. Got a tour and of the service department along with making an appointment for detailing. Worked Diron ... Read More DealerRater - Jan 7, 2014
FINANCING WAS EASY, MANAGER AND SALES STAFF HELPFUL! RECOMMEND THE GM AND STAFF, MY CAR WAS USED, HAS A SQUEAK THAT I HAVE TO FIGURE OUT, NO WARRANTY BECAUSE OF AGE, OVERALL GOOD EXPERIENCE.
Very friendly and knowledgable about the vehicle we were interested in. We never felt rushed or pressured when making our decision. I took the vehicle back to service to get an additional key fob on Friday where I dealt with Reggie and received great customer service from him also. I needed help with using some of the options on the vehicle so Adrian went over them and answered all of my questions. We are very pleased with the outstanding customer service we have received and would definately recommend your company to family and friends looking for a new or used ... Read More DealerRater - Dec 15, 2013
My CUSTOMER SERVICE EXPERIENCE WAS OUTSTANDING.MR KING MADE ME AND MY WIFE FEEL VERY SPECIAL FROM THE BEGINNING OF THE SALE UNTIL THE CONTRACT WAS SIGN.HE WENT OVER AND BEYOND HIS CUSTOMER SEVICE ABILITY BY DELIVERING MY NEW CAR TO MY RESIDENCE ON HIS DAY OFF.HE EXPLAINED THE OPERATION OF THE VEHICLE BEFORE HE LEFT MY HOUSE.HE IS TRULY A PROFESSIONAL.
First off I will say that the facilities are very upscale and nice. Salesman John G was very polite and easy to talk to. On the surface everything seemed polite and friendly. That's as far as I can go for the positives.
We have three cars and wanted to try and downsize and trade two in for one (if you call a CTS-V a downsize). We were already financed and just needed BM to at least give us at least the fair KBB value.
Nope. Not even close. We were offered 40k for a Challenger SRT8 and a Pontiac ... Read More DealerRater - Oct 30, 2013
Bob Moore Cadillac in Edmond is not your typical car dealership. Their focus is 100% customer service and satisfaction; which was exactly what we were given. The service after the sale was very impressive and helped our decision to purchase. Mr. Will Dodd the sales consultant who assisted us was very knowledgeable of Cadillac vehicles. He spent time with us before, during and after the purchase of our vehicle. It was the best experience we've ever had at a dealership!!
I had an appointment at 10 am this morning, with Kyle Stephens to see what the issue was with my car. Before we even left, we grabbed a coffee and donuts, and Kyle came back in and talked to us. He said immediately he found there was barely any oil in the car. We explained we had the oil changed three weeks ago and it had been leaking ever since. So he recommended us putting a quart or so of oil to make it back down to where i got my oil changed to have them look and fix it. we ... Read More DealerRater - Oct 7, 2013
I wasn't sure what to expect when I pulled into the dealership to look at a used vehicle. After all, it wasn't a cadillac, and I am am educator with not much money to spend on a vehicle.
I needed not to worry because I was treated as a valued customer. The 3 gentlemen mentioned above were very polite, helpful and professional. They made my entire experience wonderful!
I appreciate the fact that these gentlemen worked with me without trying to make me feel intimidated when going through the car buying process as other dealerships had made me feel ... Read More DealerRater - Aug 12, 2013
I'VE BROUGHT MANY CARS IN THE PAST BUT THIS WAS THE BEST EXPERIENCE OF MY LIFE. ADRAN GIBBS WAS THE BEST, HE PATIENTLY TOOK HIS TIME WITH ME TO MAKE SURE I KNEW WHAT I WAS BUYING AND EXPLAIN EVERY FUNCTION OF MY NEW 2014 CTS COUPE. I WOULD NOT ONLY RECOMMEND HIM TO OTHERS BUT WOULD LIKE TO TELL BOB MOORE DON'T EVER LET HIM GET AWAY. PEOPLE BOB MOORE CADILLAC OF MOORE, OK IS THE PLACE TO BUY A NEW CAR. YOU EVEN HAVE YOUR OWN SERVICE REP WHEN THE CAR HAVE TO BE SERVICE. I'M ... Read More DealerRater - Aug 8, 2013
I rated Bob Moore Cadillac with high marks due to the exceptional experience with buying my recent car. From their friendliness, professionalism, and customer-oriented attitudes, it was obvious this dealer stood out from the rest. They worked hard to get the car I wanted for a good price and took good care of me when I needed a minor trim problem corrected. Additionally, Adam helped me secure a loan that beat my bank by more than half the interest rate which saved me over $1,100 in finance charges. Of all the years I have been buying new cars, Maggie Mizar (Internet ... Read More DealerRater - Aug 8, 2013
I am very pleased with my experience at Bob Moore. My salesperson (RON TENER) and finance person (JEFF CHILLCOAT) were both WONDERFUL, HONEST AND HELPFUL! I felt very spoiled with my "loaner" as my new car was being detailed. So far I LOVE my SRX!
The salesman (Ron) was laid back and very informative. He didn't push me into any bad decisions or to a vehicle I didn't want. Great positive atmosphere all around. His followup calls were great, too.
I had bought a nice used car from Bob Moore Cadillac dealer, An Audi, A8. The car had a problem that was needing to be fixed. THe guys there were superior in handing this , they offered to repair the car , and get it to superior condition for me. As the repair took a bit, since it was July 4th week, they loaned me a very nice Cadillac loaner. I was contacted by the sales department manager when I asked about the issue, he had me take in in, and the service manager took the car and had the repair done ... Read More DealerRater - Jul 30, 2013
No hassles, very courteous, answered all questions professionally, never had a better decision at a buying experience. Chris in sales showed high respect. Financing portion was courteous and swift.
Everything was great. John was very pleasant to do business with. Would like to buy my next car from him. Everyone at the dealership was very nice.
Purchased a Luxury SRX back in Feb 10 (still have it) from Bob Moore and Mr. Gibbs. I live over 100 miles away from OKC and have the opportunity to purchase my next caddy from other dealers closer to me but I will not do that because of my experience with Adran and Bob Moore. He has kept in touch over the years and I just recently was engaged in face to face conversation with him about when I think I will buy. Adran listened to my concerns and thoughts and did not give the "high pressure sales pitch" which ... Read More DealerRater - May 12, 2013
Does not thoroughly inspect their used vehicles. Bought my car needing obvious maintenance and some electrical work which were attended to. Drove off the lot and didn't get 10 miles outside of the dealership and noticed several other unaddressed problems. Contacted dealer and was told they would look at it. Several WEEKS later, was told it needed over $ 1200 worth of additional repairs that I would need to pay for. Don't trust these snakes, unless your in to that type of thing...
Having purchased a number of new cars over a period of 40 plus years and having nearly of all my service performed at the various dealerships where I have lived, I have to say that Bob Moore is the best of the best. Having an issue with your car or having to take the time to perform routine maintenance when you are busy is, of course, a nuisance, but the folks there at Bob Moore make what could be an ordeal into an all around pleasant experience. I very recently purchased another new vehicle there and that went very smoothly as ... Read More DealerRater - Apr 10, 2013
Great dealership with great people. They were very knowledgable regarding the vehicles and able to explain many different options. It made purchasing a car very easy and enjoyable!!
Was really disappointed the truck had not been washed upon delivery and it didn't have a full tank of gas overall it was good
Recently I was visiting a city nearby my hometown that had a dealership that I knew nothing about.I decided to give them a try and from my first phone call for directions ,was impressed with their friendliness and sincerity in wanting to help me find the right vehicle.My sales consultant, Adran Gibbs, was waiting for me as soon as I arrived and was very straightforward in asking and answering all the right questions to help me select my new Cadillac.Their finance manager, Justin Chilcoat, was also very personable and knowledgeable,taking the stress out of filling out ... Read More DealerRater - Mar 12, 2013
This is the second Cadillac I have purchased from this dealership using the same salesperson, Jonette Bauer, and for any furture Cadillac purchases I will use this dealership and the same salesperson. The customer service is outstanding from sales to service. All personnel are knowledgeable and helpful. I would recommend this dealership.
Adran has been the best salesman we have ever worked with. He was honest and up front with us. He took his time and worked with us and always got right back to us if I called with any questions. We will be back for our next one!!! Hope the service department is as good!!!!
This will be my 16th vehicle to buy in 24 years. I will have to say that this was by far the most pleasant. Saleman was very courteous and there was absolutely NO PRESSURE! Of course, there is a numbers game...but I know how to play. They still made money and I am a happy customer. I will be back for car number 17. 🙂
I had searched on the internet for a used four door luxury car for my wife. She had several items that were required by her and using the Kelly Blue Book web site made it simple to narrow my search to 5 autos in the 75 mile radius from my home. I found the auto that I was looking for at Bob Moore Cadillac in Edmond, OK. The salesperson, Richard Palmer was friendly and not pushy. I am turned off by someone that tries to oversell. He simply listened to what I was looking for and made the transaction as easy as ... Read More DealerRater - Feb 21, 2013
Everyone that I dealt with were extremely helpful and very warm. They made my "dealership" experience the most painless one I have ever had! I would recommend them to anyone that is in the market for a new car.
Very friendly customer service! Took the time to ensure everything was great with the vehicle as well as filled up the tank with gas. Thoroughly answered any questions we had.
Adran was great to work with. I told him up front what I was looking for, how much I wanted to spend, and made it clear I wasn't there to "play the game." He shot me straight from the very beginning, as did his manager, Chad, and they were great to deal with and it was refreshing to walk away from a car deal thinking it was "win-win" for both sides. Would definitely recommend both guys and I plan on a long relationship with Bob Moore Cadillac. Thanks!
My wife and I were greeted by Will Dodd on our initial visit. We were either looking for a SUV or Sedan in the Cadilac line up. Will offered a wealth of information and was extremely knowledgable of the entire Cadilac product line. No pressure and we decided on our brand new Black loaded CTS Cadilac and love it! Adam Black in finance did an awesome job too. There are many choices of dealers in OKC. and I would not hesitate at all to recommend Bob Moore Cadilac in Edmond, Ok. Great job. Thank you, we are very Happy Steve/... Read More DealerRater - Jan 27, 2013
Buying my new STX at Bob Moore Cadillac was one of the best experiences I have had in purchasing a car and I have purchased many during my lifeime. My sales person, Reggie, did an outstanding job of leading us through the process and the sales manager, Chad, was also very helpful. Jeremy assisted Reggie in the closing of the sale and walked me through the operation of the amenities the car has on it and set the settings. The gentleman in finance was also very helpful and helped me to get an even cheaper rate on my loan than ... Read More DealerRater - Jan 21, 2013
Gary and his staff are the most helpful, friendly and professional auto dealers that my family and I have ever dealt with. We loved working with Gary and his team, and we plan to return to Bob Moore Cadillac each and every time we are in the market for a vehicle.
The staff were friendly, upfront, and honest from the beginning. They were helpful in every way imaginable, (even helped me search all over the lot for my misplaced cell phone). When it came down to crunching numbers I felt they worked with me and I received a really fair deal in the end. I will be back at Bob Moore Cadillac when it is time to buy my next vehicle,and I will be calling Mr. Dodd to help me out. My overall experience was very pleasant, (as pleasant as car buying can be).
I have done business with this dealership for 30 years and knew the good service I recieved would be what anyone should expect. The sales manager, James Moriarity, was very helpful and fair throughout the negotiaton process between the salesperson, Will Dodd and myself. I feel the agreed upon price was good for both parties.
This is the second used car purchase we have made at Bob Moore in the past year and a half and the customer service and quality of their inventory can't be beat! No matter what you are shopping for their sales, finance and service team makes you feel valued and appreciated. Having shopped multiple dealerships over the past few years no other can compare to Bob Moore...a first class dealership who beats all other competition hands down from start to finish in the purchasing process and their service department is outstanding. Well done Bob Moore once again!
We were very impressed with the low pressure sales. Will was very relaxed and friendly; never once did we feel that we "had to buy now!". The negotiation process was very short - none of the back and forth to the manager. Will was very straight forward and very helpful. We highly recommend Bob Moore Cadillac of Edmond, but more importantly recommend you find Will Dodd to assist you.
We gave the dealership and employees a great rating due to their friendliness and availability to answer questions and presentation of the Cadillac vehicles. We were unable to find a vehicle with the exterior and interior colors we were wanting. Ron requested a vehicle search; however, there were none to be found. They suggested ordering the vehicle of our choice through the manufacturer and calling us to view the vehicle on arrival. We were very pleased that we did not have to make any suggestions about finding this vehicle. Ron used his experience and friendly attitude to take care of ... Read More DealerRater - Dec 11, 2012
One of the nicest salesmen that I have dealt with in 20 years of buying cars. I highly recommend Will Dodd. Made my cadillac buying experience very pleasurable.
I really dont understand why there are so many bad reviews. I had a very good experience while buying my new Cadillac ATS, of course the price could have been a little better, but...I agreed to it. My sales person was very friendly, not pushy, and helpful. I have not had to use the service department yet, but hoping it will be as good as the up front people.
Adran Gibbs, Gary Kruszynski, and Adam Black did an excellent job with me in purchasing a 2010 Red Cadillac CTS. This was my 22nd Cadillac.
this was the best experience buying a car yet, I've now bought 2 cars from Bob Moore and will buy more in the future. the sales man was great and the finance man was as well.
Jonette and Chad were so professional in the sale of this car. I appreciate their "detail" and ease of sale with this car. I would recommend them and have already have in the sale of my car. You should be very proud of your staff and I will do business with you guys again. Thank you for helping me with my purchase. Donielle Johnson
I am a repeat customer due to the salesperson Adrian. He welcomed us,but he was already tied up with two other customers, so he had Michael help us. He was easy to get along with and answered all my questions. Took the time to show me how all the gadgets worked. Worked very hard to get us a deal we could live with. The financial person was very knowledgeable and helped us so much,besides he was friendly and tried his best to get us the best rates. I will continue to come back again and again. I also, ... Read More DealerRater - Sep 14, 2012
Recently purchased a new CTS and the experience was a pleasure, Lamelle took good care of me and the finance department did an excellent job beating a low rate offered by my credit union. Wife is now looking at the CTS coupe if she decides that's the car Bob Moore will get my business.
All they repeatedly tell you is "we cant reproduce the problem". They had the vehicle 3 days when their service tech drove it into the customer pickup area and said " hold on, it's smoking and smells hot". We said yes. The advisor wouldn't take the word of his own employee. We brought it back again the next morning to hear the same thing, "we can't reproduce it". Within 25 miles of leaving the A/C stopped working, smoke rolled out from under the hood and it smelled very hot. Apparently, we, the owners ... Read More DealerRater - Sep 4, 2012
We purchased a used Cadillac from Michael at Bob Moore. Michael greeted us promptly and was extremely friendly and helpful. We appreciated the attention he gave to us and the time he spent with us. The finance office was organized and the process went pretty fast. The vehicle we purchased needed a little bit of body work and the manager agreed to do the repairs. The vehicle looked good when we got it back, except for one spot (the paint wasnt as shiny as I thought it could be; and a little orange peel). Very minor and they went out ... Read More DealerRater - Sep 3, 2012
I don't remember his last name, but Ron, our salesman, was very knowledgeable about the product and seemed ready to help us at any time. It was a very pleasurable experience, and I will not purchase a Cadillac anywhere else.
Good experience!! Gary Dean was very helpful and overall had a good experience. Specially since we did buy a car which is never a great experience!!
The minute we began looking on the lot several salesmen approached us and asked if they could be of assistance. Will Dodd was friendly and very informative about the vehicle that caught our eye. My wife and I decided to purchase. Will took us through the initial signing and answered all of our questions. Then he took us to the finance department and introduced us to Hony. Another wonderful guy who was very kind and professional. We left with satisfaction and would recommend this dealership to our family and friends. Thanks Bob Moore! Sincerely Denis Clark
The people here were very professional, they were curtious and helpful. they worked hard to get us the car that we wanted and did so in a very fast manner.
Michael was, by far, the most personable, most helpful salesman I have ever done business with at a car deakership. Young, enthusiastic, and knowledgable. In the past 20 years, I have now purchased 1 Oldsmobile Aurora and 6 Cadillacs from Bob Moore dealerships. I wouldn't go anywhere else, but Mike's been terrific. I'd definitely go back to him and recommend him to any one.
This dealership exceeded every expectation we could have imagined. Will Dodd is an incredible salesman. We Will buy all our cars from him! Thank you!
Overall a great experience- the credit guy was slow and it was late and I was getting tired and cranky- the new car sales manager Todd was great as well and Lamelle was very good, patient, informative and not pushy,just very helpful. I have already recommended him to several friends. One complaint, you addressed this email only to my husband even though my name is first on the car and I am the one who will drive it, pay for it, etc. that is not the way to make a woman happy! Several demerits for you for that one!! ... Read More DealerRater - Jul 14, 2012
We live out of state and every one at the dealership made a special effort to meet our needs. We wanted the windows tinted and our wishes became reality before the day was over. We were very pleased.
Chad and Michael were 2 of the most knowledgeable and helpful car salesmen I have ever used. My wife and I weren't sure if we were going to buy a Cadillac or not but after their service and expertise we will never buy from anywhere else as long as they work there. Anyone looking for a car should go to Bob Moore and talk to these guys because they definitely make the experience and hassle of buying a new car much more enjoyable.
We had a great experience with Bob Moore Cadillac. They were very interested in making sure that we were completely satisfied with every part of our experience. Will Dodd was very knowledgeable about the vehicle and has made himself available to answer any questions we have. The finance department was also very friendly, and willing to make the process easier and faster.
The staff was very pleasant to deal with and not pushy like other car dealerships. They were also very understanding to our needs and wants.
My husband and I had an excellent experience here at Bob Moore. Mr. Will Dodd worked with us and he was outstanding! I have three children and out of all the dealerships we went to he was the only one who took a little extra time for them, by bringing them drinks, coloring books and making them fell important too. Your financial department also worked really well with us. We worked with a Mr. James M. He was excellent. He worked very hard to get the price down where we wanted it. Our overall experience here was great we love ... Read More DealerRater - Jun 3, 2012
I love the Bob Moore dealership. I love my new SRX, did not think I could buy new but Will Dodd showed me how I could and he made my day. This is my very first new car. This is not my first Cadillac so the thought of buying another brand and not have Bob Moore "above the rest" service department, just stressed me out. Thank you Will and Bob Moore for making it all happen. Tina Allen